crikex Privacy Policy

1. Introduction & Scope

This Privacy Policy ("Policy") describes how crikex ("crikex," "we," "us," "our") collects, processes, stores and protects personal data relating to users ("you," "Player") of the crikex website at crikex.biz, its sub-domains, and all associated services including sports betting, live casino, slots, arcade games and the PKR cashier.

By registering an account on crikex, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy.

If you do not agree with any part of this Policy, you must not register for or use any crikex service.

2. Data Controller

crikex acts as the data controller in respect of all personal data collected through the crikex platform. For data-related enquiries, requests and complaints, you may contact us at [email protected]. We will respond to all verified data requests within a reasonable timeframe, typically not exceeding 30 days from receipt of a clearly formulated request.

3. Information We Collect

crikex collects personal data through multiple channels. The categories of data we collect include:

3.1 Registration Data. When you create a crikex account, we collect your full legal name (as it appears on your CNIC), your Pakistani mobile number (in 03XX format or equivalent), your date of birth, and a password that you create. You are responsible for the accuracy of registration information.

3.2 Identity Verification Data. As part of our Know Your Customer (KYC) obligations, crikex may request and collect a copy of your CNIC, a proof of address document (such as a utility bill or bank statement from HBL, UBL, Meezan Bank or Bank Alfalah), and documentation confirming ownership of your payment method (JazzCash wallet details, Easypaisa account confirmation, or bank account details).

3.3 Financial Transaction Data. crikex records all PKR deposits, withdrawals, bonus credits, bet placements and game session results associated with your account. This includes transaction timestamps, amounts, payment method identifiers (such as JazzCash or Easypaisa wallet references) and transaction status.

3.4 Technical and Usage Data. We automatically collect device information (device type, operating system, browser type and version), IP address, session timestamps, pages visited within the crikex platform, bet history, game activity logs, and clickstream data.

3.5 Communications Data. If you contact crikex support via email or any other channel, we retain records of those communications including your message content, response history and any attachments provided.

3.6 Responsible Gaming Data. Where you set deposit limits, loss limits, session reminders or self-exclusion periods on crikex, those settings and the dates on which they were applied or modified are recorded as part of your account data.

4. How We Use Your Information

crikex uses the personal data we collect for the following purposes:

• Account creation and management: To register your crikex account, verify your identity, maintain your profile and provide access to platform features.
• Service delivery: To process PKR deposits and withdrawals via JazzCash, Easypaisa, HBL, UBL, Meezan Bank and Bank Alfalah; to settle bets; to credit winnings; and to operate casino game sessions.
• Legal and regulatory compliance: To conduct KYC identity verification, comply with anti-money laundering (AML) obligations, and respond to lawful requests from competent authorities.
• Fraud prevention and security: To detect, investigate and prevent fraudulent activity, account takeovers, prohibited conduct and multi-accounting.
• Responsible gaming: To monitor for signs of problem gambling behaviour, enforce player-set limits and self-exclusion instructions, and provide responsible gaming support.
• Customer support: To respond to your enquiries, resolve disputes and provide account assistance.
• Platform improvement: To analyse usage patterns, identify technical issues and improve the crikex user experience.
• Marketing (where consented): To send promotional communications about crikex offers and new features where you have opted in to receive such communications. You may withdraw consent at any time by contacting crikex support.

5. Legal Basis for Processing

crikex processes your personal data on the following legal bases:

• Contract performance: Processing necessary to fulfil our obligations under the Terms & Conditions, including operating your account, settling bets and processing PKR transactions.
• Legal obligation: Processing required to comply with applicable laws, including KYC/AML requirements and responses to lawful authority requests.
• Legitimate interests: Processing for fraud prevention, platform security, service improvement and responsible gaming monitoring, where those interests are not overridden by your privacy rights.
• Consent: Where you have explicitly consented to receive marketing communications from crikex.

6. Payment Data & PKR Transactions

crikex processes all player transactions in Pakistani Rupees (PKR). When you make a deposit via JazzCash, Easypaisa or a Pakistani bank account, your payment method details are transmitted to our payment processing partners using industry-standard encryption. crikex does not store full debit card numbers or complete mobile wallet credentials on its own servers.

Transaction records — including deposit amounts, withdrawal requests, dates and payment method references — are retained as part of your crikex account record. These records may be accessed by crikex's compliance team for AML and KYC purposes and, where legally required, disclosed to competent regulatory or law enforcement authorities.

All payment transactions are encrypted in transit using TLS (Transport Layer Security). crikex's payment systems are designed to ensure that your PKR financial data is handled with an equivalent level of care to that applied by regulated financial institutions.

7. Cookies and Tracking Technologies

The crikex website uses cookies and similar tracking technologies to operate core platform functionality and to understand how players interact with the site. The types of cookies used include:

• Essential cookies: Required for the platform to function — maintaining your logged-in session, preserving your language and currency preferences, and enabling the PKR cashier to operate correctly.
• Analytics cookies: Used to collect aggregated, anonymised data about how players navigate and use the crikex platform, enabling us to identify performance issues and improve the user experience.
• Security cookies: Used to detect and prevent fraudulent access attempts, unusual session activity and bot interactions.

You may adjust cookie preferences through your browser settings. Note that disabling essential cookies will impair your ability to use core crikex features including account login and the cashier.

8. Sharing of Personal Data

crikex does not sell your personal data to third parties. We may share your data in the following limited circumstances:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah and our payment gateway partners, to the extent necessary to process your PKR transactions.
• Identity verification providers: Third-party KYC service providers who assist crikex in verifying CNIC documents and conducting identity checks.
• Game software providers: Casino and slot game providers who operate the games accessible via crikex may receive limited session data necessary to operate the game.
• Legal and regulatory authorities: Where required by applicable law, court order or regulatory instruction, crikex will disclose player data to competent authorities.
• Business successors: In the event of a merger, acquisition or transfer of crikex's business or assets, player data may be transferred to a successor entity subject to equivalent privacy protections.

All third-party service providers with whom crikex shares personal data are required to handle it in accordance with applicable data protection standards and solely for the purpose for which it was disclosed.

9. Data Retention

crikex retains personal data for as long as is necessary for the purposes for which it was collected, including to fulfil legal, regulatory, accounting and reporting obligations. As a general principle:

• Active account data is retained for the duration of your registered account.
• Following account closure, financial transaction records and identity verification documents are retained for a minimum of five (5) years for AML compliance purposes.
• Responsible gaming records (self-exclusion histories and limit settings) are retained for a minimum period to prevent circumvention of self-exclusion.
• Support communications are retained for up to three (3) years following the closure of the relevant support case.

Data held beyond the periods above is securely deleted or anonymised in accordance with crikex's data lifecycle management procedures.

10. Security Measures

crikex employs a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction and alteration. These measures include:

• TLS/SSL encryption for all data transmitted between your device and crikex servers.
• Encrypted storage of sensitive account and payment data.
• SMS-based two-factor authentication (2FA) available to all crikex account holders.
• Access controls limiting internal access to personal data to authorised personnel on a need-to-know basis.
• Regular security assessments of the crikex platform infrastructure.

While crikex applies commercially reasonable security measures, no platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your login credentials and for notifying us promptly of any suspected unauthorised access to your crikex account.

11. Your Rights

Subject to applicable law, you may have the following rights in respect of your personal data held by crikex:

• Right of access: The right to request confirmation of whether crikex holds personal data about you and to receive a copy of that data.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to crikex's legal retention obligations (including AML/KYC requirements that may require us to retain certain data regardless of erasure requests).
• Right to restriction: The right to request that crikex restricts processing of your data in certain circumstances.
• Right to object: The right to object to processing of your personal data based on legitimate interests, including for direct marketing purposes.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact crikex at [email protected]. We will verify your identity before processing any data request. We will respond within 30 days of receiving a valid request.

12. Children's Privacy

crikex does not knowingly collect personal data from individuals under the age of 18. Our platform is strictly for adults. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on crikex, please contact us immediately at [email protected].

13. Changes to This Policy

crikex reserves the right to update this Privacy Policy at any time. Where changes are material, we will notify registered players via the mobile number or email on file, or by prominent notice on the crikex website, prior to the changes taking effect. The "Last updated" date at the top of this Policy reflects the date of the most recent revision. Your continued use of crikex following any revision constitutes acceptance of the updated Policy.

14. Contact & Data Enquiries

For all privacy-related queries, data access requests, complaints or concerns regarding the handling of your personal data by crikex, please contact our support team:

Email: [email protected]

Support is available 24/7 in English. Urdu-friendly assistance is available on request for Pakistani players across Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad and all other regions.